Terms and Conditions of Purchase and Terms of Use
PURPOSE AND GENERALITIES
These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.addlink.es (hereinafter "the Website"), of which Addlink Software Científico, S.L. (hereinafter THE COMPANY) with Tax Identification Code B59852053 and address at Marqués de Monteagudo 20 (Local 25), in Madrid.
Through its website www.addlink.es, THE COMPANY provides information about its products and offers the possibility of purchasing any of the products in its catalogue. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of "Client", which they acquire by completing the registration form. The status of Client implies adherence to the Terms of Use (legal notice,privacy policyYdata protection clause) published on the Website.
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this regard, Users accessing these parts of the Website agree to be bound by the terms and conditions set out in the Terms of Use ("Terms of Use")legal notice,privacy policyYdata protection clause), insofar as this may apply to them.
THE COMPANY wishes to inform its Customers and Users that it is aimed exclusively at a public over 16 years of age and that the territory in which it accepts and distributes orders is the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla (hereinafter, the "Territory"). THE COMPANY does not ship orders abroad (except Portugal and Andorra). If a user is interested in receiving an article outside the territory of the Peninsula and the Balearic Islands, he/she should contact THE COMPANY by filling in the form, calling or sending an email toinfo@addlink.es, we would study your request and inform you accordingly.
PRODUCT INFORMATION
The descriptions of the products displayed on the Website are based on the information provided by the suppliers. However, the information given on each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the SAKKILOVE website, are given as a guide only.
PRICES
The prices of the products areindicated excluding VAT and including VAT(and any other taxes that may apply). However, these prices do not include the costs of shipping the products; these are itemised separately and must be accepted by the Customer.
SHIPPING COSTS
Shipping costs are free for deliveries to the Peninsula, Ceuta, Melilla and the Balearic and Canary Islands.
PROMOTIONS
Discounts will be published on each product page and will not be cumulative, unless otherwise stated.
AVAILABILITY
Under no circumstances will SAKKILOVE intentionally offer for sale more units than are available or reserved by the supplier. SAKKILOVE will make every effort to satisfy all its Customers in the demand for products. However, on occasions, due to causes that are difficult for SAKKILOVE to control, such as human error or incidents in the computer systems, it is possible that the quantity finally delivered by the supplier may differ from the order placed by SAKKILOVE to satisfy the Customer's orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
PAYMENT
The Customer undertakes to pay at the time of placing the order. The initial price shown on the website for each of the products offered will be increased by the relevant shipping costs. In any case, these rates will be communicated to the Customer before formalising the purchase itself.
The receipt or proof of purchase corresponding to the purchase order will be available and can be viewed at www.addlink.es in the "My orders" section of your user menu.
The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards).
The Client must notify SAKKILOVE of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that SAKKILOVE can take the appropriate steps.
SECURITY
SAKKILOVE has the highest security measures commercially available in the sector. In addition, the payment process runs on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, using the SSL protocol guarantees:
1. That the Client is communicating its data to SAKKILOVE's server centre and not to any other that might try to impersonate it.
2. That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.
COMODO CA Limited guarantees data encryption.
ORDER PROCESSING
Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
CANCELLATION OF ORDERS
THE COMPANY will accept order cancellations when requested prior to shipment. To make the cancellation you must request it by sending an e-mail toinfo@addlink.es.
DELIVERY DEADLINES, PLACE OF DELIVERY AND LOSSES
I.Delivery of the product
From 1 April 2018 and unless otherwise stated, products will be provided as DOWNLOAD using electronic means made available to THE COMPANY by the MANUFACTURER.
In the case of physical products, THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, which in any case must be within the Territory. In order to optimise delivery, we would be grateful if the Client could indicate an address to which the order can be delivered during normal working hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted. THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.
In either case, you will be granted a LICENSE TO USE such Software subject to the applicable end user licence agreement or any other licence terms included in the Software (the "Licence Terms") and/or the Product.
II.Delivery time
Deliveries will be made by a courier company. The order placed by you will be delivered within a maximum of 10 working days after we have made the order confirmation. Although the usual delivery time of THE COMPANY usually ranges between 3 and 6 days from the completion of the order.
These deadlines are averages, and therefore an estimate. They may therefore vary due to logistical reasons or force majeure. In the event of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the transport company places the product at the disposal of the Client, which is materialised through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Client may cancel their order in accordance with the procedure described in the "Return" section. Delays in delivery shall not be considered to be those cases in which the order has been placed at the disposal of the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client.
III.Delivery Data, Missed Deliveries and Lost Data
If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions aimed at ensuring that the delivery takes place.
If after 7 working days after the delivery of the order has not been arranged, the Customer must contact the COMPANY. In the event that the Client does not do so, after 10 working days from the delivery of the order, it will be returned to our warehouses and the Client will have to pay the shipping costs and the cost of returning the goods to their origin, as well as any associated management costs.
If the reason for non-delivery is that the parcel has been lost, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.
IV.Diligence in delivery
The Client must check the good condition of the package before the carrier that, on behalf of the COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to inform THE COMPANY via email as soon as possible, within 24 hours of delivery. After that time, no incidents of this type will be dealt with (only parts under warranty).
WITHDRAWAL AND RETURN (for consumers)
A consumer is any natural person who enters into a legal transaction for purposes which are not predominantly attributable to his commercial or self-employed professional activity.
All products purchased from THE COMPANY may be returned and refunded, provided that the consumer Client informs THE COMPANY of his/her intention to return the product(s) purchased within a maximum period of 14 calendar days from the date of delivery and that the other conditions set out in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
2. The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be sent using the box in which it was delivered, the Client must return it in a protective box so that the product arrives at the COMPANY's warehouse with the maximum possible guarantees.
3. A copy of the invoice must be included inside the package, marking the returned goods and the reason for the return.
4. That it is not digital content without physical support (i.e. not contained on media such as CDs or DVDs), as established in article 103, letter m of the TRLGDCU, of which prior information is provided in the sales process by virtue of article 97 of the same law.
I.Return procedure
To proceed with a return, the following steps must be followed:
1. Inform us within 14 calendar days of receipt that the product is to be returned through theWithdrawal form(291 KB).
2. THE COMPANY will inform the customer of the address to which the product must be sent.
3. The customer must send it by a courier company of his choice. The return must be paid for by the customer.
4. Inform of the courier company used, date and time of return.
II.Refunds to the CUSTOMER
The return of products will result in a refund equal to the cost of the returned products minus the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY shall also reimburse the Customer for the corresponding shipping costs.
Refunds and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer's account or card will depend on the card and the issuing institution. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
GUARANTEE OF THE PRODUCTS PURCHASED
THE COMPANY acts as a distributor for manufacturers who guarantee that the products presented for sale on www.addlink.es function correctly and are free of defects. The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, he/she will have the instructions provided by the manufacturer, sufficient for the correct use and installation of the product and all the information about the warranty. No Customer may request a longer warranty than the one indicated therein.
ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with Article 14(1) of Regulation (EU) 524/2013, consumers may submit their complaints through the online dispute resolution platform provided by the European Commission and available at the following link:
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.
Customers and Users are advised that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer programme and, therefore, all current Spanish and European Community legislation on the subject is also applicable to it.
OUR RESPONSIBILITY
THE COMPANY assumes no liability whatsoever arising from, but not limited to:
1. The use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in breach of the intellectual and/or industrial property rights of the contents of the Website or of third parties.
2. For possible damages to Clients or Users caused by the normal or abnormal functioning of the search tools, the organisation or location of the contents and/or access to the Website and, in general, for errors or problems generated in the development or instrumentation of the technical elements that the Website or a programme provides to the User.
3. Of the contents of those pages that Clients or Users may access from links included on the Website, whether authorised or not.
4. The acts or omissions of third parties, irrespective of whether such third parties may be contractually bound to the COMPANY.
5. Access by minors to the content included on the Website, it being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the tools to control Internet use in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorisation of their parents or guardians.
THE COMPANY shall not be liable in any case whatsoever in the event of their occurrence:
1. Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.
2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the website will be constantly operational.
3. Errors or damage caused to the website due to inefficient and bad faith use of the service by the Client.
4. Non-operability or problems with the email address provided by the Customer for the sending of the order confirmation.
5. In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client in order to reach a rapid and satisfactory solution to the incident.
MODIFICATION OF THE CONDITIONS OF USE
THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends the Client to read them carefully each time he/she accesses the Website. Clients and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they may wish to make. In any case, the acceptance of the Conditions of Use will be a prior and indispensable step to the acquisition of any product available through the Website.
© Addlink Scientific Software. Creative Commons (CC), this content is available under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/deed.es), unless otherwise noted.
Source: https://www.addlink.es/condiciones-de-compra-online