Each order has ONE FREE size exchange per order.
Subsequent exchanges of the same order will be at the customer's expense.
In order for a return to be approved, the items must be in perfect condition, with the exterior and interior labels and in their original packaging.
You have fourteen (14) days from receipt of the order to make the exchange free of charge. Once this period has elapsed, you may also make the exchange, paying for the transport within 15 days, and you may choose the courier agency of your choice.
Request the return label in the section of your account, in the section "History and details of my orders", in the order you wish to return, click on "Data" and by scrolling down you can mark the return and write the reason for it, then go to any post office to send it to us free of charge.
Once we receive your return, we will contact you immediately to confirm the exchange.
OTHER COUNTRIES: The cost of the return is at the customer's expense and he/she can choose the courier agency of his/her choice. The return period is 30 days from the day of delivery of the order.
Address for deliveries and returns:
Olga Santoni SL, Calle Santa Tegra 21, 36207, Vigo, Pontevedra, Spain.
SAKKI LOVE. reserves the right not to accept the change if once received the garment, this one was in bad condition, used, stained, broken, washed or in inadequate conditions.
Any exchange or return will be subject to the availability of the product as indicated in relation to the STOCK AVAILABLE.
Right of Withdrawal
You have the right of withdrawal within 14 days of receipt of the order. In SAKKI LOVE we always look for your satisfaction. That is why if you are not happy with what you have received, you have a period of 14 days to return your purchase.
We will refund you the full amount, shipping costs included, once we have received your order in perfect condition. In this case, and if you have already received your order, the return costs will be at your expense.
Below you have the withdrawal form.
If the reason for the return is due to a cause attributable to us, such as a defect or deficiency in the product, we will bear the costs of the entire return process. We will try to return the product as soon as possible. And if there is no stock available you can exchange it for something else or simply get a full refund of your invoice.
As you know, in Sakki love we manufacture everything ourselves in our facilities. We put all the love in the world but we know that we can make mistakes. If you are in this section because you have found a defect in your garment, we will do everything possible to fix it. Write to us at email@example.com or simply call us on 986222085, we will fix it.